Customer Fulfillment Leader

Job Description

Job Description Summary
GE Gas Power
Welcome to tomorrow's energy-today!
https://www.ge.com/gas-power
Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE's foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE's deep-rooted culture serves as the backbone for every step we've taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.
Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person's unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.
Our approach to diversity will be based on the following objectives:
. Our employees – to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
. Our workplace – to foster an inclusive culture that recognizes employees unique needs, helps them reach their full potential, and nurtures their diverse talents.
. Our community – to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
Summary
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).Job Description
Roles and Responsibilities

• Facilitate order management – process order intake, input into internal systems. Connect to customer portals and systems. support forecasting, operation, and Logistics activities.
• Key contact for customer inquiries, customer complaints (issue). Work with operations to understand and communicate commits and status to customers.
• Own region repairs escalations/ pacing processes if needed.
• Drive all regional KPIs- fulfilment metrics.
• Built and maintain strong relationship with all regional P&L, be a part of regional operating and communication rhythms.
• Partner with SI&OP and commercial teams to validate outage and transactional repair forecast inputs.
• Supporting all shop in the repairs value stream, by building backlog and level loading etc.
• Work with cross functional teams within and outside the region and take immediate actions to resolve challenges which will impact delivery cycle
• Voice of customer for regional escalations.
• Manage regional short cycle orders, reduce processing cycles, and keep backlog to a minimum.
• Lead lean & systems integration, standardization & simplification, ensuring consistency and alignment to region and global directives.
• Set a strategy for customers fulfilment metrics, constantly communicate fulfilment results and initiatives for regions supported customer base.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.

Required Qualifications

• Bachelor's degree from an accredited college or university,
• Prior work experience within the Energy industry,
• A minimum of 5 years experience in Supply Chain, Operations or Project Management,
• Fluency in English.

Desired Characteristics

• Strong leadership and repair/commercial/planning background.
• Experience in Repair Shop Management/Planning/Operation is a plus
• Arabic language is a plus.
• Demonstrated strong verbal and written communication skills.
• Demonstrated ability to anticipate, identify and resolve complex business issues working with multiple stakeholders.
• Proven ability to meet objectives by influencing and engaging others across a matrix organization structure.
• Demonstrated ability to lead and drive change.
• Excellent analytical and decision-making skills.

Job Details

Employment Types:

Full time

Industry:

Hotels / Hospitality / Restaurant

Function:

IT , Banking, Insurance & Financial Services , Guards / Security Services

Roles:

Team Leader / Technical Leader

Skills:

written communication skills english Managing Processes facilitate Strong Leadership customer complaints analytical logistics project management planning Forecast operations planning escalations decision-making Influencing Arabic kpis stakeholders Consistency Lean cross functional Facilitating Writing communication material management Relationship Supply Chain Impact

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