Senior Solution Engineer

29 يوليو، 2022

0 9 4 دقائق

Job Description

Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
F5, our mission is based on the fact that businesses depend on apps.
Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5's, expertise powering over half of the world's applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.
This means that we are able to deliver and protect applications-revenue generating, brand-anchoring applications-from the point at which they are created through to the point when consumers interact with them. In other words, from code to customer. This makes the combined forces of F5, absolutely essential to every digital organization in the world, including the world's largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.
At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.
We currently have an opportunity for a talented Solutions Engineer (SE) to join our KSA SE Organisation . This is a sales and technical role with focus on customer/partners and is part of the sales organization. The SE's primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the eco-system that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!
The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. Fromourcustomer(s)perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges andcanpropose effective solutions to mitigate their concerns/offer gainful solutions.The F5 SE not onlypresents the technical features but also business benefits in the Technical Value Proposition.
Primary Responsibilities
Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Global Responsibilities

Provides complex design and systems engineering configurations
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
Maintains a high level of technical knowledge of F5 and the relevant industry
Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
Participate in the development and support of presentations for customers and partners
Clearly articulate technical elements of the F5 value proposition to customers and partners
Maintain knowledge of competitive landscape and share knowledge with CAT team
Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
Effectively negotiate and pursue conflict resolution
Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
Understand and effectively utilize F5 organizational resources
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
Lead strategic (organizational) opportunities
Well developed SME focus for one technology
Deliver customized product presentations using an advanced solution-based sales approach
Proactively provide consultative support
Create customer documentation for POC
Understand business requirements involved with technical account strategy
Work effectively with Engineering, Product Development, and Technical Support organizations
Solve problems independently and creatively
Perform other related duties as assigned

Channel support activities include:

Support F5 channel partner sales initiatives
Provide channel partners sustainable training on F5 solutions and competitive differentiation
Provide channel partners technical expertise and oversight as required
Proactively provide consultative support
Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions

Post sales activities include:

Understand and follow escalation process
Partner with the F5 Technical Support and customers/partners to resolve issues

Qualifications

5+ years related experience working within Cloud,Security, Application Delivery, Network Infrastructure,DevOps, SaaS, IaaS or PaaS environments.
Strongpresentation, communication, account management (pre-sales) skills
Significant experience and a number of years pre-sales / Systems Engineeringexpertise working with the Enterprise Market
BS/BA or equivalent work experience
F5 core product experience or relevant experience in key competitor offerings required
In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
Advanced written and oral communication skills
First classpresentation skills
Effective written and oral communication skills
Experience with MS office suite or Works
Fluent verbal and writing skills in English.

Physical Demands and Work Environment

Thisrole is primarily office based in Riyadh-KSA, with the possibility to work from home or in a hybrid environment
While we encourage remote/virtual meetings, the nature of the role require travel.
This is a self-driven role,so career growth and developmentareavailable at every stage of

your career.

The position reports tothe KSA/Egypt SE Manager.
Competitive pay, , and cool perks.

F5 is an equal opportunity employer and welcomes diversity in the workplace.
#LI-CL1 The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Phishing Alert
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability,marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.