Customer Care Manager

Job Description

Job Description :
Our client is an E-Commerce Company. They are now looking for a Customer Care Manager to join them.
Roles & Responsibilities(Max 5 points)

• Will be a key contributor to growing our business and will work very closely with our vendors, sales and product management team.
• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement.

Preference (Max 5 points)

• Arabic – English Speakers.
• Immediate Joiners.
• Valid transferable iqama holder.
• Any Nationality – Preferred Saudi.
• Any Gender.

Qualifications: (Top 3 Points)

• University Degree or Degree in Media/Arts
• 5-7 years of experience in Same role (E-commerce industry preferred).
• Excellent command of both written and spoken English.
• Sound understanding of customer care operations, people management and solid customer experience attitude.

Benefits: (Max 3 points)

• Flight ticket.
• Medical and Life Insurance.

Job Details

Employment Types:

Full time

Industry:

Recruitment / Staffing / RPO

Function:

Customer Service / Call Centre / BPO

Roles:

Customer Service Executive (Voice)

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