Business Analyst – CRM
Job Description
Job Description :
- Review and manage CRM production issues/defects between quickly and efficiently within the SLA.
- Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
- Establishing workflows and standards or entering data in the CRM
- Manage and handle CRMs platforms performance with providing performance & dashboard report. Instruction staff on how to use the CRM
- Meeting with teams to help them analyze business trends
- Ensure that All Risk documents are uploaded on the team space.
- Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in CRM
- Perform a performance report of functions efficiency for the new releases
- Handling CRM interactions Report.
- Provide training sessions for the required users after each sprint release.
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
IT
Roles:
ERP / CRM – Support Engineer , Software Engineer / Programmer , ERP / CRM – Technical Consultant
