Business Analyst – CRM

Job Description

Job Description :

• Review and manage CRM production issues/defects between quickly and efficiently within the SLA.
• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology.
• Establishing workflows and standards or entering data in the CRM
• Manage and handle CRMs platforms performance with providing performance & dashboard report. Instruction staff on how to use the CRM
• Meeting with teams to help them analyze business trends
• Ensure that All Risk documents are uploaded on the team space.
• Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in CRM
• Perform a performance report of functions efficiency for the new releases
• Handling CRM interactions Report.
• Provide training sessions for the required users after each sprint release.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

ERP / CRM – Support Engineer , Software Engineer / Programmer , ERP / CRM – Technical Consultant

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