SPC Coordinator – Jeddah
Job Description
1. Purpose
To handle Inbound, Outbound processing of customer orders, both physically and systematically along with the support services in logistics division.
2. Accountabilities
- Receive and process orders in line with Customer Work Instructions
- Perform Dock to Stock and Put-away activities
- Ensures that any discrepancies (quality/quantity) are timely highlighted and reported to the customer
- Perform Value Added Services as relevant
- Where necessary perform pro-active track and trace
- Maintain, archive data which enable easy retrieval
3. Nature and Scope
- Context
Order management
Order Handling
Order fulfilment
Performance and reporting
Maintain inventory accuracy
- Reporting relationship – Reports to SPC Supervisor
- Working relationship
External –
Customers, daily
Global Network (SPL)
Freight forwarders
Internal –
Logistics team
Gateway and Operation
Customer Services
Essential
- Fluent in English, written and oral
- Computer literacy and typing speed not less than 30 words per minute
Personal specifications
- Mature, professional and conscientious approach
- Able to work independent
- Ability to work under pressure
Job Details
Employment Types:
Full time
Industry:
Courier / Freight / Transportation
Function:
Customer Service / Call Centre / BPO
Roles:
Customer Service Executive (Voice)
Skills:
Inbond process Outbond process Order Handling Order Management
Education:
Bachelor's Degree
