Senior Technical Support Lead – Drilling and Completion Fluids

Job Description

Senior Technical Support Lead – Drilling and Completion Fluids
Would you like to be in a team delivering world class service to our customers
Do you love working with successful teams
Join our growing team
Our Drilling Fluids business provides intelligent, connected technologies to support, monitor and control drilling processes. We provide innovative solutions across multiple geographies. Providing customers with the excellent solutions needed to reliably and efficiently improve their operations.
Partner with the best
As Technical Support Engineer you will responsible for Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions.
As a Technical Support Engineer , you will be responsible for:

• Owning the resolution of post-sales technical issues. Level 1,2,3 Support Resolves post sales Technical Issues.
• Presenting product/program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across Baker Hughes.
• Handling complex medium term project processes. Department has to define approaches. Variety due to customization to client needs.
• Handling important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side and internally.

Fuel your passion
To be successful in this role you will:

• Have a bachelor's degree from an accredited university or college.
• Have a minimum of 10 additional years of experience in Application Engineering or Technical Support drilling and completion fluids
• Have an excellent oral and written communication skills.
• Have an excellent interpersonal and leadership skills.
• Have Demonstrated ability to analyze and resolve problems.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

Job Details

Employment Types:

Full time

Industry:

Oil / Gas / Petroleum

Function:

IT , Banking, Insurance & Financial Services , Guards / Security Services

Roles:

Software Engineer / Programmer

Skills:

Interpersonal engineer stakeholders technical issues Leadership Skills Application Engineering presenting Application written communication skills Sales Support Customization client side technical support

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