Service Account Manager

20 يوليو، 2022

0 9 دقيقة واحدة

Job Description

Our Client
A multinational technology company
Your Responsibilities

Functions as the single point-of-contact for service activities, educates the customer on Pure service delivery, tools and interfaces.
Communicates relevant service updates and recommendations to both internal account team & external customers to ensure a level of compliance and performance
Collaborates with Pure resources and customer during escalations
Leverages phone home data analysis to provide customer environment insight
Accountable for Change control management to ensure stability of environments
Works with the customer to proactively identify and resolve potential issues to achieve high system availability
Attends customer site occasionally (at least once per quarter) or as appropriate
Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
Leads preparation for customer quarterly business review
Interacts regularly with the operations team at the customer site
Assists in ensuring accuracy of service maintenance contracts billing

Your Qualifications

Technical expertise in Flash Array technology.
Builds relationships and effective networks
Ability to influence cross functionally and in a matrix environment
Strong communication skills (written, verbal and listening)
Complex problem solving
Collaboration
Possesses operational command of the business
Possesses strong product/technology/industry knowledge
Education & Experience Required
Bachelors (Non – Technical)
ITIL Foundation (desired)
5 years relevant experience (customer facing, large accounts, industry related)

Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.