Network Security Engineer

Job Description

Our Client
Leading MSSP based in KSA
Your Responsibilities

• The Security Consultant support is responsible for the proper and accurate handling of support requests for help AG's customers. The security consultant will receive requests by Email and Calls and handle those according to help AG's support workflow including:
• Continuous communication with the customer on tickets, health check, projects and other technical work.
• Based on the business requirement, security consultant will be required to work as resident engineer at customer site.
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
• Follow-up on any escalations meeting SLA
• Attend technical training and achieve certification as part of career development.
• Additionally, security consultant is expected to on projects, POC and documentation.
• The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties.

Your Qualifications

• Bachelor's degree in information security or IT-related matter or equivalent experience
• More than 5 years working experience in technical Information Security
• Worked in an enterprise environment handling technical support, Projects
• Deep understanding of technical relations in a complex environment
• An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, PaloAlto firewall, Pulse secure, OPSWAT, Infoblox, ixia, and Fortinet technologies.
• Excellent and accent-free communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Being able to identify new work areas and to set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal-oriented
• Being able to understand complex business processes and activities

Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.

Job Details

Employment Types:

Full time

Industry:

IT / Computers – Software

Function:

IT- Hardware / Telecom / Technical Staff / Support

Roles:

Security Engineer

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