Franchised Training Supervisor

16 يوليو، 2022

0 6 2 دقائق

Job Description

Job Description :
Posting Date May 26, 2021 Job Number 21052218 Job Category Human Resources Location Courtyard Jazan, Al Riyadh Road next to Rashid Mall, Jazan, Saudi Arabia, Saudi Arabia VIEW ON MAP Brand Courtyard by Marriott Schedule Full-Time Relocation N Position Type Management Located Remotely N With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. Additional Information: This hotel is owned and operated by an independent franchisee, Saudi Bonyan. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. Job Summary Assist HR Department in All administrative requirements and in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees. Meet with managers and department heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified. Job Requirements Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up and roll play training to groups of employees. Monitor and ensure departments are conducting training and orientation. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills Observes service behaviors of employees and provides feedback to individuals and/or managers. Monitors enrolment and attendance at training classes. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Implement and monitor all Marriott online required Trainings for All Departments. Follow all company and safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested by Management. es excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. This company is an equal opportunity employer. frnch1