Senior Service Desk Engineer

Job Description

Job Description :

• Fluent communication in English and Arabic.
• Provide timely assistance and support for incoming queries and issues related to IT, computer systems, software, and hardware.
• Handle Calls/ emails and chat source of interaction and Respond to all user inquiries and reported incidents following established Incident Management processes.
• Perform first level Troubleshooting for computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed.
• Provide effective resolution to customer queries.
• Should be a team player and knowledge of Computers.
• Escalating the process as necessary per established escalation policies
• Keeping affected business partners informed about progress and follow up on open tickets.
• Monitoring the status and progress towards resolution of assigned Incidents.
• Knowledge and awareness of IT Helpdesk.
• Performing live/remote Desktop troubleshooting based on users complaints and providing First Call Resolution.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT

Roles:

Technical Support Engineer

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