Customer Happiness Supervisor

Job Description

Job Description :
Our client is a Leading Government company. They are now looking for a Customer Happiness Supervisor to join them.
Roles & Responsibilities:
. Ensure that inquiries and phone calls received by the clients have been answered.
. Supervise the updating of information and items related to the Call Center.
. Supervise the mechanism and procedures for the preservation, archiving and updating of records relating to the Notes concerning the customers.
. Oversee the implementation of any new initiative consisting of new services provided to members.
. Ensure that the necessary resources are available to implement the activities of the Center.
. Perform periodic evaluation of the performance of the members of the Center's team.
. Periodic reporting on general functioning and workflow developments to the line manager.
. Reviewing and evaluating the work of the staff within the supervision and ensuring the quality of the implementation of the tasks and programs etc
Preference:
. Immediate Joiners
Qualifications:
. Excellent command of both written and spoken English
Benefits:
. Insurance for Self

Job Details

Employment Types:

Full time

Industry:

Recruitment / Staffing / RPO

Function:

IT

Roles:

Software Engineer / Programmer

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