Application Support Engineer

Job Description

Job Description :

• Provide In-depth technical support to troubleshoot and resolve incidents
• Troubleshooting issues by going through the log files with a thorough attention to detail.
• Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams.
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.
• Should be responsible for maintaining SLA and availability of the application.
• Able to work on minor enhancements, Customization and configurations
• Provide assistance to other team members.
• Proactively keep management informed of critical customer issues/concern.
• Follow incident management process to – Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners.
• Co-ordinate with L3 support for application bug/ enhancement requirement
• Support L3 team during implementation.
• Proactive Monitoring of the system to ensure a stability of the application.
• Ability to work with Cross-functional teams – Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue.
• Documenting of new production functionalities which has been deployed as a part of Sprint Development.
• Should possess both technical knowledge and people skills.

Job Details

Employment Types:

Part time

Industry:

Telecom

Function:

IT , IT / Software Development – Application Programming / Maintenance , Manufacturing / Engineering / R&D

Roles:

Application Support , Application Engineer , Marketing Manager

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