Level 2 Siebel Specialist – 25 Positions
Job Description
Job Description :
- Primary responsibility is to provide overall support for CRM system and other production support activities relating to CRM.
- Ensure CRM SOP is accurately maintained.
- Write system scripts to be run either manually or automatically by the system.
- Meet quality and performance KPI with supporting documents.
- Ensure that upper management is informed on all critical issues pertaining to the area responsible for.
- Assist with development and implementation for work-around/ permanent solutions for provisioning related problems.
- System Authority: Users creation and assigning routine authorities, changing routine authorities, Field level authority setup as per business requirement.
- Order monitoring and reconciliation. Monitor orders that have exceptional status, unassigned or fail to generate work order.
- Maintain and check accounts opening & cancellation and service status changing.
- Monitor whether there is exceptional fluctuation or trend and resolve that Modification of channel information, configuration of new channels, and deletion of old channels.
- Configure and maintain the inventory information, such as SIM card and phone number.
- Maintain the customer centricity data and identity within CRM and assure consistency across CRM and all CRM interfaced system (provision and CRM, CRM and Billing).
- Maintain the CRM performance and live cycle of the product catalogue and product life cycle.
Job Details
Employment Types:
Part time
Industry:
Telecom
Function:
IT
Roles:
Software Engineer / Programmer
Skills:
Level 2 Siebel Specialist – 25 Positions
