Quality Assurance Manager, Alexa – AMM

25 يونيو، 2022

0 65 3 دقائق

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Nuqtat Al Taknalojia
Amman, Jordan
Today
2022/10/23

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Job Description

Job summary
All Amazon teams and businesses, from Prime delivery to AWS, are guided by four key tenets: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
We are driven by the excitement of building technologies, inventing products, and providing services that transform the way our customers live their lives and run their businesses.
Our mission: To be Earth's most customer-centric company
What unites Amazonians across teams and geographies is that we are all striving to delight our customers and make their lives easier. The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.
Come build the future with us.
Quality Assurance Manager is a role to deliver, sustain and improve world-class quality processes, metrics, tools, and solutions for our site in Amman.
As a Quality Assurance Manager, you will work with local Operations teams and other teams in implementing programs for driving the quality of our data. In addition to experience with implementing successful data quality assurance programs, we're looking for someone to drive quality through data, people, process, and technology improvements, and drive excellence across multiple teams.
The successful Quality Assurance Manager will be obsessed with quality improvement, experienced and highly committed to creating world class programs and initiatives for continuous improvements, able to develop and drive a detailed quality strategy, as well as take a hands-on approach to executing that strategy.
In this role, you will:
Execute, drive and measure quality improvement strategies.
Oversee the implementation of quality programs and monitoring and reporting.
Set directions for Operations team for creating and execution of the action plans.
Provide production quality health report to management and lead the continuous improvement activities accordingly
Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate.
Lead and support problem solving activities for Quality Alert as well as any other quality issues
You should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes.
You will be expected to balance detailed execution with speed and possess solid collaborative skills. You will be working in a fast-paced environment where every day brings new challenges and new opportunities.
You should have excellent business and communication skills and be able to work with business owners to implement and drive quality goals. This position involves regular communication with senior management on quality program status and risks.
The successful candidate will be a recognized expert for their quality management and quality improvement abilities.
Key job responsibilities
Performs deep dive with the help of operations, root cause analysis on weekly quality performance of their respective sites.
Assess performance of quality metrics; surface exceptions to the respective teams. Setup and execute processes to enable operations to drive corrective actions as necessary.
Supports operations team to develop action plans to improve quality performance.
Tracks results of actions plans on weekly basis and course correct if the action plans are not working.
Re-visit error categories on a quarterly basis with Quality program team and ensure that error categories are yielding the appropriate root cause.
Identify and drive continuous improvement initiatives to improve quality performance at site level
Collaborate with Quality Assurance Managers at other sites and benchmark best practices
Deep dive and support Quality Program Managers on handling customer escalations
Identify and assist in the implementation process of global continuous improvement projec
Basic qualifications Bachelor’s or advanced degree in a relevant field
Strong understanding of process improvement techniques in a production environment.
Subject matter expert in quality methods and protocol . Great communication skills, including the ability to write detailed proposals, reports and other documents, backed by statistical measurements.
Strong problem solving and organizational skills
Flexibility; delivering results in a fast-paced and complex work environment
Able to work under tight timelines with minimal supervision.
Must be able to multi-task setting priorities in-line with business needs.
Must be self-motivated/self-directed
Team work spirit
Preferred qualifications
Basic understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects
Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
Problem Solving: Deliver solutions to complex problems through in-depth data analysis, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information