Sr. Presales Engineer, Support & Maintenance

21 يونيو، 2022

0 10 2 دقائق

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Job Description

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Responsibilities and Duties:

Manage Renewals of Support Contracts

Understanding all our Support contracts, technologies, and clients.
Meeting with clients to assess any changes in the Bill of Material (devices to be covered in the support agreement).
Working with the technical team to ensure the best proposed type of support (Local/Back-to-Back).
Preparing proposals for the renewal of contracts when needed.
Following up with the clients on the renewals.
Managing logistics, such as getting P.O. and preparing agreement drafts.
Ensuring that the deals are logged on the CRM.
Following up to ensure closure on all fronts; P.O., agreement, CRM, and vendor back-to-back agreement when needed.

Manage Professional Services Opportunities.

Preparing proposals for Professional Service Requests when needed.
Working with the technical team to ensure capability of performing projects.
Following up with clients to ensure all logistics are taken care of such as the P.O. agreement, and project start from the technical team.

Business Development & Account Management

Proactively gather and assesses client needs, both business and technical.
Research and identify new support & maintenance opportunities, generate leads and work with Services’ team members and Account Manager to drive to closure.
Answer to RFI/RFQ/RFP together with internal team members and the Account managers.
Write business, technical, and financial proposals and provide documentation to clients as required.
Stay current on industry trends and new technologies and recommend future initiatives.

Manage Vendor Back-to-Back Agreements

Maintain strong vendor relationships and negotiate favorable pricing.
Request quotations from vendors for Back-to-Back Support.
Follow up on such requests and close them.
Obtain quotations and agreements from the vendors, sign and stamp, and deliver back to the client.

Marketing Activities and Technology briefing