Customer Service Lead
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Customer Service Lead
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Job Description
Headquartered in the UAE, BitOasis is the largest and most trusted cryptocurrency platform in the MENA region. Established in 2015, BitOasis is a pioneer of the region’s crypto ecosystem, serving as the go-to platform for first-time cryptocurrency buyers and professional traders alike. BitOasis aims to offer the most secure and regulated infrastructure in cryptocurrency trading for retail and institutional clients across the region. https://bitoasis.net/en/about-us.
WE are looking for enthusiast customer service Lead to handle the complex customer service issues and ensure smooth procedures to enhance productivity and performance, overseeing the day-to-day team operation. You may be involved in staffing and scheduling, development, and implementation of your organization’s customer service policies. Your working hours will be shift based
Responsibilities
- Manage the shift operations and communicate updates and daily huddles.
- Give constant direction to team members to ensure that all customer inquiries are rightfully attended on time and in the best way possible
- Motivate team members and discover training needs and Provide assistance to whom are experiencing difficulties with their duties by putting them through and personal coaching
- Create better modes of operations to make customer service easier for both team members and customers
- Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
- Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
- Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their knowledge.
- Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations.
- Step in to attend to customers that are proving difficult to team members and resolve their complaints
- Delegate different customer service duties to team members to ensure a faster and smoother flow of operation
- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards
- Ensure the team are documenting the customer interactions correctly
- Create an inspiring team environment with an open communication culture
- Recognize high performance and reward accomplishments
- Taking Corrective measures against any team members whom is found not meeting their KPI’s.
Job Details
- Job Location
- Jordan
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified
