وظائف هندسية للعمل في شركة مايكروسوفت (Microsoft) سارع بالتقديم
وظائف هندسية للعمل في شركة مايكروسوفت (Microsoft) سارع بالتقديم
وظائف هندسية للعمل في شركة (Microsoft) مايكروسوفت
وظائف هندسية للعمل في شركة (Microsoft) مايكروسوفت
Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
As cloud goes mainstream, Azure leads the way. Azure's continued success depends on providing customers a world class support experience. Love services, support in the cloud? Customer obsessed? Data Driven? Collaborator? Communicator? Troubleshooter? Then come & join the ARR team to Lead, Serve, and Make the Difference.
The Azure Rapid Response (ARR) team is a One Service Team Award winner and a true global team staffed in America, Asia, and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top Startups. We are looking for true technical leaders to join us and lead the way! The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impact – being increasing customer values, improving diagnostic tools and/or driving product feedback.
Required Qualification
- At least 3 years of Technical Support experience including experience in a customer facing or customer technical support role.
- English Language: fluent in reading, writing and speaking.
Preferred Qualifications
- BS in computer science, business or equivalent
Soft Skills
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
- Excellent spoken and written English communication skills
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and critical thinking
- Passion for technology and customer support
- Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
Technical Skill
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions, credit calculations).
- Technical aptitude to develop an understanding of the Microsoft Azure Platform and architecture.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.للتقديم للوظيفة من خلال الضغط على الصورة في الأعلى
***********************
***********************
