تعلن شركة كريستل لخدمات التواصل عن حاجتها الى موظف جودة
تعلن شركة كريستل لخدمات التواصل عن حاجتها الى موظف جودة
Crystel is looking for a Quality Assurance Team leader to join the team!
As a QA Team Leader, you will;
– Lead, organize and evaluate an assigned team of QA analysts.
– Develop and enhance QA procedures and checklists for measuring and improving agents’ performance and other critical metrics.
– Ensure the implementation of customer service standards and etiquette.
– Ensure providing accurate information in a courteous and professional manner.
– Provide coaching, feedback and assistance to the assigned QA team and agents as needed
– Ensure the implementation of current and new policies and procedures for quality.
– Monitor and evaluate the assigned QA team performance continuously.
– Prepare performance reports.
Position requirements;
– Minimum 5 years’ experience in a similar role in Contact Center field.
– Six Sigma certified
– Excellent leadership and influencing skills.
– Strong Microsoft office skills (Microsoft Word, Excel, Outlook and PowerPoint).
– Ability to deal effectively and patiently in a positive attitude.
– Strong analytical skills
– Excellent motivator.
Please apply by sending your CV via email and mention “QA Team leader” in the subject line .
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