اعلان توظيف صادر عن الملكية الأردنية

23 ديسمبر، 2021

0 142 دقيقة واحدة

Airport Services Agent

Job Description

Job Purpose:

The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

Duties & Responsibilities:

Carrying out passengers check-in process within the set time limitations
Checking the serviceability of check-in counters and reporting any malfunction.
Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)
Implementing the process of reporting the passengers to baggage security control in due time
Handling the delayed flights as per the set procedure
Performing the required flights related Announcements in due time
Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during the boarding process and to be collected after completion of boarding process
Carrying out transfer check -in process for passengers and their baggage within the set time limitations
Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement
Preparing baggage services counters with the required labels, voucher, forms, etc.