Customer Service Co-worker (Smaland) – Jordan
Customer Service Co-worker (Smaland) – Jordan
Company Description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries – Kuwait, Jordan, and Morocco.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job Description
Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.
Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
- Your focus area is our Småland; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting.
- When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.
- Provide a day out for the whole family.
- Secure an easy buying process from home to home, and
- Act as a highly efficient, and staffed, sales mechanism.
- Show home furnishing solutions full of inspiring home furnishing ideas.
- You’re the first one to meet our customers making sure meeting their wishes and needs.
Qualifications
- Face-to-face customer service experience
- Assertive and able to remain calm and controlled when faced with emotional customers during stressful situations
- Demonstrates a polite and friendly manner
- Experience of managing conflict and achieving a win-win outcome
- Enthusiastic about work and working with others in a team
- A flexible approach/open to change
- Ability to use and take personal initiative
- Ability to make decisions
- Experience of working in a fast-paced environment
- Computer literate
- Ability to communicate confidently and clearly in the local language(s) and English.
Additional Information
* Local employment regulations applies
