Shelter Assistant
الوصف ومتطلبات الوظيفة
Employer Description
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
Description for Internal Candidates
Job Description
All NRC employees are expected to work in accordance with the organization’s core values:
dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our
actions and relationships.
Role and responsibilities
The purpose of the assistant position is to assist in the day to day implementation of the CC project. Use actions words such as conduct or assist for the position relevant responsibilities.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the support function portfolio according to plan of action
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement of the support function
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Registering refugees receiving assistance through NRC databases and systems and RAIS in the form of (Cash, In-Kind or Voucher).
Supporting the Team leader and the Officer during the distribution cycle in delivering assistance to the beneficiaries.
Preparing data reports/ maintaining the stock inventory and analyzing information based on registration data.
Reporting work progress on a daily, weekly or monthly basis and archiving the needed documents using the established system as agreed with the line manager based on the available workload and based on the nature of the given task.
Other functions as assigned by the line manager.
Provision of assistance and guidance for the beneficiaries staying at the reception area or passing through the distribution centers and flag any cases requiring further follow up to the supervisor. Ensure Site preparation and site readiness for all distributions as assigned by supervisor and follow up on the IBVs as assigned by the supervisor.
Liaise with NRC protection focal point in referring the protection-related cases
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Support teams, Finance, HR, Admin and Logistics
Communications staff
Protection staff
M&E department
Scale and scope of the position
Staff:
0
Stakeholders:
Key external stakeholders the post has relationships with (e.g. UN agencies, INGOs, local NGOs, civil society, governmental bodies)
Budgets:
Information:
Brief description of the information resources the postholder is responsible for at CO level (e.g. GORS, Agresso, Webcruiter, Intranet)
Legal or compliance:
Brief description of any legal or compliance responsibility the postholder has (term of employment, vendors, donors)
Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
• Experience from working in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English
Context/ Specific skills, knowledge and experience:
Qualification requirement: Vocational/Tawjihi degree or above
Years of Experience: 1 min
Advanced proficiency in computer skills.
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Handling insecure environment
Planning and delivering results
Empowering and building trust
Communicating with impact and respect
Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework
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